You subscribe to our services for a specific term (annual, half-yearly, quarterly or monthly), and your subscription gets renewed automatically at the end of each term
You can upgrade or downgrade level of our services at any time of your usage, however Chatrify does not refund any fees in that case
If you wish to cancel your account, notify us at least 15 days before end of your term (via an email to email@example.com or through product dashboard) . Upon cancellation, your data is deleted from our servers
You can request to suspend your account and payments for future for a period of maximum one year. In such a case, at our discretion, we can suspend your account and retain your data for a maximum period of one year
If you use our services, we can use your business logo on our websites for promotional purposes
We may modify the terms at any point of time, but will let you know in advance
Please understand that by accepting these terms and conditions, Customer represents and warrants that the Customer is major and thus legally capable to enter in to contract and in case Customer is acting on behalf of some business entity, Customer is duly authorized to enter in to agreement on behalf of the entity Customer is representing. Customer also represents and warrants that the Customer is not a competitor of Chatrify.
Now therefore by clicking “I agree”, ordering and/or using Chatrify’s services, Customer agrees to be bound by all of the terms and conditions of this agreement (hereinafter referred to as the agreement)
This agreement is entered between Chatrify a company registered under Companies Act 1956 in India, having it’s registered office at Nand-deep Industrial Estate, Kondivita Road, Andheri (E.),Mumbai – 400059. India and the payer or/and the recipient of services hereunder as identified as part of the subscription process for Chatrify Services herein after called as “Customer”,
Now Whereas Customer and Chatrify both hereby agree to the terms & conditions hereinafter mentioned:
Scope of Service
Chatrify offers Visual Website Optimizer / VWO services (The Service) which includes the following:
Product’s application interface (the “Dashboard”). The service is hosted at the domain managed by the company.
Product’s data collection and content delivery network.
Support offered by the company primarily at address firstname.lastname@example.org.
If you register for a free trial of the Service, we will make the Service available to you on a trial basis free of charge until the earlier of (a) the end of the free trial period or (b) the start date of your subscription. If we include additional terms and conditions on the trial registration web page, those will apply as well. During the free trial period, (i) the Service is provided “as is” and without warranty of any kind, (ii) we may suspend, limit, or terminate the Service for any reason at any time without notice, and (iii) we will not be liable to you for damages of any kind related to your use of the Service. Unless you subscribe to the Service before the end of the free trial, all of your data on the Service may be permanently deleted at the end of the trial, and we may not be able to recover it.
Lawful use of the services
Customer hereby agrees to use the services of Chatrify only in authorized manner as per terms of services/ package selected. In case it is found that use of services violates the terms of this agreement or any other law, rule or regulation enacted by the concerned authorities from time to time, Chatrify reserves it’s right to terminate the agreement with immediate effect.
Chatrify’s Responsibilities, Representations and Warranties
In the performance of Services, Chatrify agrees to:
perform the Services to the best of its ability and with the degree of care, diligence and skill that a reasonably prudent person would exercise in comparable circumstances;
liase with Customer through Customer’s coordinator on matters related to the Services;
notify Customer, whenever practicable, if expenses beyond the agreed charges may be incurred;
invoice Customer according to the terms of this Agreement and the applicable Service Schedule for the Services performed; and
Proceed according to Customer’s reasonable instructions for the disposition of Customer’s Data and supplies on the termination of any Service Schedule.
Reasonable Attempts to Correct Errors on Notice:
Chatrify warrants that it will at its expense make commercially reasonable attempts to correct any errors for which Chatrify is directly and solely responsible by rerunning the Service, provided that the Data necessary to correct such errors is available to Chatrify; or at Chatrify’s option provide a credit to Customer equivalent to the charge that would have been applicable for correcting that portion of the Service that is in error, such credit will be only for errors due solely to malfunction of a system or Software provided by Chatrify or any error made by Chatrify’s personnel in the performance of the Service. To obtain the rerun Service or the credit, Customer must notify Chatrify in writing of such errors within thirty days of receipt of the Services believed to contain the errors.
Customer’s Responsibilities, Representations and Warranties
Customer agrees to:
provide all necessary Data and any special forms or other required materials or information to Chatrify on schedule or in a timely fashion to enable Chatrify to provide the Services;
ensure the accuracy, legibility, and completeness of all Data supplied to Chatrify and be solely responsible for the results obtained from Customer’s use of any of the Services;
liase with Chatrify through a coordinator Customer will identify, on matters related to the Services and authorize that coordinator to make decisions on behalf of Customer in relation to the implementation of this Agreement and the Services and any changes thereto;
comply with Chatrify’s security and operating procedures (as may be revised or amended by Chatrify from time to time) when Customer’s employees or agents are interfacing with Chatrify installed systems;
control, and be responsible for the use of, account information, user ids and passwords related to the Services and, where required, when interfacing with Chatrify installed systems;
Customer represents and warrants to Chatrify that:
the information Customer has provided for the purpose of establishing an account with Chatrify is accurate, and
Customer has complied with and will continue to comply with all applicable privacy laws and has obtained and will continue to obtain the requisite privacy consents in the collection and use of all information that may be collected on any website or maintained on any server hosted by Chatrify.
Term, Termination and Suspension of Service
The initial subscription term shall begin on the effective date of your Subscription and expire at the end of the period selected during the subscription process.
Termination by Customer:
Customer may terminate this Agreement before the end of the Term without liability (except for amounts due for Services provided up to the effective date of the termination) if “Chatrify”
(a) fails to provide the Services in accordance with the terms of this Agreement, such failure causes material harm to Customer and “Chatrify” does not cure the failure within 10 days of receipt of notice in writing from Customer describing the failure in reasonable detail; or
(b) materially violates any other provision of this Agreement and fails to cure the violation within 30 days of receipt of notice in writing from the Customer describing the violation in reasonable detail.
Termination by “Chatrify”:
“Chatrify” may terminate this Agreement before the end of the Term without liability (a) on 7 business days’ notice to Customer if Customer is overdue on the payment of any amount due under this Agreement; (b) if Customer materially violates any other provision of this Agreement and fails to cure the violation within 10 days’ notice in writing from “Chatrify” describing the violation in reasonable detail; or (c) immediately on written notice upon Customer becoming insolvent or bankrupt within the meaning of the Bankruptcy and Insolvency Laws.
It is agreed that in case of termination, the fees owed to Chatrify as per this agreement will not be cancelled or waived. Customer’s data and account settings shall be irrevocably deleted within 30 days from the date of termination.
It shall be Customer’s exclusive responsibility to secure all necessary data from Customer’s account prior to termination.
Suspension of Service.
Chatrify will be entitled to suspend the Service without liability if (a) Chatrify, acting reasonably, believes that the Service is being used in violation of this Agreement or any applicable law; (b) Customer is in breach of any material term of this Agreement including, without limitation, failing to pay invoiced amounts in full within 30 days of the Due Date. The Customer will not be able to access any files on Chatrify’s servers during a suspension of Service. Chatrify will use commercially reasonable efforts to give the Customer advance notice in writing of a suspension of Service unless a law enforcement or governmental agency directs otherwise or suspension without notice is necessary to protect Chatrify or its other customers. A suspension of Service under this subsection will not be considered a breach by Chatrify of the terms of this Agreement.
Term of suspension and retention of data:
Chatrify shall keep the account of customer suspended for the reasons stated in para (v) above for a maximum period of 1 Year, thereafter the account stands deleted and customers data/information shall be deleted from the database of Chatrify. But on special request and on being assured by the customer about resumption of services, Chatrify may extend the period of suspension and retain the data/information for further specified period of time as agreed.
Renewal of Term:
Unless one of us gives the other written notice that it does not intend to renew the subscription, the paid subscription and this Agreement will automatically renew for the period selected by the customer in its latest term (“Renewal Subscription Term”). Written notice of non-renewal must be sent at least 15 days in advance of the end of the Subscription Term. The Renewal Subscription Term will be on the current terms and conditions of this Agreement, and subject to the renewal pricing provided for in your Order Form or, if not specified in the Order Form, on our standard pricing available at https://www.chatrify.com/pricing. Should you decide not to renew, you may send the notice of non-renewal by email to support@Chatrify.com or use the cancellation option within the product interface.
Fees, Billing, Taxes, Charges
The fees set forth in the order form created at the outset of “Customer’s” account shall be effective for the Initial Term and each renewal Term of this Agreement, provided that Chatrify shall have the right to revise these fees at any time upon thirty (30) days written notice to Customer. In the event that Customer does not agree with such fee revision, Customer shall have the right to terminate this Agreement upon thirty (30) days written notice, provided that such notice of termination must be received within thirty (30) days of date of notice of the fee increase.
Billing and Payment Arrangements
Chatrify will bill Customer on a annual/monthly/quarterly/half yearly or any other mutually agreed period basis for all recurring fees (refer the link for payment/subscription plans). One time fees, including late payment fees, invoice processing fees, and returned check fees may occur at any time. No refunds or adjustment shall be issued for one time fees. For recurring fees, no refund or adjustment for plan downgrades, upgrades or elimination of plan features within the current billing term shall be issued. Invoices/payments are irrevocably deemed final and accepted by Customer unless disputed or sought clarification within thirty (30) days from the date of issue. Customer shall at all times provide and keep current and update Customer’s contact, credit card, if applicable, and billing information on the administrative control panel.
Payment by Credit Card/ Wire Transfer/Cheque:
For payment Chatrify shall only provide an electronic invoice to Customer. Customer may view and print an invoice for Customer’s account (available in product’s interface). If you are paying by credit card, you authorize us to charge your credit card or bank account for all fees payable at the beginning of the Initial Subscription Term and all subsequent Billing Periods, including upgrades. You further authorize us to use a third party to process payments, and consent to the disclosure of your payment information to such third party. Chatrify can allow any other mode of payment on special requests and circumstances of the Customer.
Customer acknowledges that the all applicable taxes, duties or government levies whatsoever are not included in the fees and expenses charged under this Agreement. Customer will make timely payment of all such taxes, duties or government levies related to this Agreement.
Modification of Terms and Conditions
Chatrify may update, amend, modify or supplement the terms and conditions of this Agreement from time to time and will use reasonable efforts to notify Customer regarding the same. Customer is responsible for regularly reviewing the most current version of this Agreement at any time at http://chatrify.com/terms-conditions. If at any time Customer do not agree with any amendment, modification or supplement to the terms and conditions of this Agreement, Customer may terminate this Agreement for convenience as per Clause 4 mentioned aforesaid. Customer’s continued use of Customer’s account and/or the services after the notice period will be conclusively deemed to be acceptance by Customer of any such modifications or amendment.
Limited Warranty: Limitation of Damages
Chatrify provides services “as is”. Customer expressly agrees that use of Chatrify services is at Customer’s sole risk. Chatrify and its subsidiaries, affiliates, officers, employees, agents, partners, vendors and licensors expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non infringement. Customer hereby agree that the terms of this agreement shall not be altered due to custom or usage or due to the parties’ course of dealing or course of performance under this agreement.
Chatrify and its subsidiaries, affiliates, officers, employees, agents, partners, vendors and licensors shall not be liable for any direct, indirect, incidental, special, punitive or consequential damages, including but not limited to damages for lost profits, business interruption, loss of programs or information, and the like, that result from the use or inability to use the services or from mistakes, omissions, interruptions, deletion of files or directories, errors, defects, delays in operation, or transmission, regardless of whether Chatrify has been advised of such damages or their possibility.
Customer agrees that Customer’s sole remedy for any claims regarding the Services is limited to the credits set forth and agreed as per tariff plan opted by the Customer
Customer is fully responsible for the content of the information and data passing through Chatrify’s network or using the Services and for all activities that Customer conduct with the assistance of the Services.
Software and Intellectual Property Rights
Ownership of Intellectual Property Rights:
All Intellectual Property Rights, including any Software, owned by a party, its licensors or subcontractors as at the effective date of this Agreement shall continue to be owned by such party, its licensors or subcontractors and, except as expressly provided in this Agreement, the other party shall not acquire any right, title or interest in or to such Intellectual Property Rights. Chatrify shall own all right, title and interest in and to any materials created or developed by Chatrify or its subcontractors for its internal use or for assisting Customer in the provision of the Services and Customer shall own all right, title and interest in and to any Intellectual Property Rights resulting or based on any work product created or developed exclusively for Customer under this Agreement if fully paid for by Customer.
Right to use logo:
The customer agrees to let Chatrify use their organization’s logo in Chatrify’s customer list and at other places on its website (including but not limited to chatrify.com).
License of Customer Software and Intellectual Property:
Customer agree to grant to Chatrify, solely for Chatrify’s provision of the Services, a license during the Term to use any Intellectual Property Rights, including any Software, owned by or licensed to Customer by third parties and that is necessary for providing the Services to Customer and otherwise performing its obligations under this Agreement. With respect to any Intellectual Property Rights and Software used by Chatrify to provide the Services, Customer represents and warrants that: (a) Customer is either the owner of such Intellectual Property Rights or Software or is authorized by its owner to include it under this Agreement; and (b) Chatrify has the right during the Term to use such Intellectual Property Rights and Software for the purpose of providing the Services to Customer as contemplated by this Agreement.
No Assurance of Compatibility:
Customer acknowledges that Chatrify makes no representation, warranty or assurance that the Customer’s equipment and Software will be compatible with Chatrify’s equipment, Software and systems or the Services.
Chatrify will not use any of Customer’s Confidential Information except in connection with the performance of the Services or the exercise of its rights under this Agreement and will take all reasonable precautions to maintain the confidentiality of Customer’s Confidential Information and to prevent the unauthorized disclosure to others of the Confidential Information. Chatrify shall implement industry standard security procedures, such as appropriate firewall, encryption and access security measures but shall not be liable for damages caused to Customer by inadvertent breaches of confidentiality.
Chatrify shall only disclose the Confidential Information to those of its employees and permitted agents and subcontractors who have a need to know and require access to the Confidential Information as may be reasonably necessary in the exercise of Chatrify’s rights and performance of the Services under this Agreement.
Notwithstanding anything to the contrary in this Agreement, Chatrify will not be required to keep confidential, and may use or license without restriction, any ideas, concepts, know-how or techniques related to information processing which are developed by Chatrify in the performance of Services.
Notwithstanding the foregoing, Chatrify shall be permitted to: (i) monitor Customer’s use of the Services; (ii) report to the appropriate authorities any conduct by Customer (or Customer’s customers or end users) that Chatrify reasonably believes violates any applicable law, (iii) provide any information, including Confidential Information, required by law or regulation to be disclosed, or in response to a formal or informal request from a law enforcement or government agency; and (iv) disclose that Chatrify is providing the Services to Customer and may include Customer’s name in promotional materials including press releases and on Chatrify’s website.
Customer shall indemnify, defend and hold harmless Chatrify (and its subsidiaries, affiliates, officers, employees, agents, partners, mandatories, vendors and licensors) of any and all Claims (including third party Claims) arising as a result of or in relation to any breach of this Agreement or fault by Customer, or in relation to any activities conducted by Customer through the Services, or otherwise in relation to “Customer’s” products or services.
This Agreement shall be governed by and construed in accordance with the laws of India. Customer agree, in the event any claim or suit is brought in connection with this Agreement, it shall be brought to the exclusive jurisdiction and venue of the courts of Delhi, India. In any action to enforce this Agreement, including, without limitation, any action by Chatrify for the recovery of fees due hereunder, Customer shall pay reasonable attorneys’ fees and costs in connection with such action.
In the event that any one or more of the provisions contained herein shall, for any reason, be held to be invalid, illegal, or unenforceable in any respect, such invalidity, illegality, or unenforceability shall not affect any of the other provisions of this Agreement, and this Agreement shall be construed as if such provision(s) had never been contained herein, provided that such provision(s) shall be curtailed, limited, or eliminated only to the extent necessary to remove the invalidity, illegality, or unenforceability.
No waiver by Chatrify of any breach by Customer of any of the provisions of this Agreement shall be deemed a waiver of any preceding or succeeding breach of this Agreement. No such waiver shall be effective unless it is in writing signed by the parties hereto, and then only to the extent expressly set forth in such writing.
Neither party may assign or transfer this Agreement or any rights or obligations hereunder, in whole or in part, except with the prior written consent of the other party, which shall not be unreasonably be withheld; provided that Chatrify may assign or transfer this Agreement, or any rights or obligations hereunder, in whole or in part:
to an affiliate of Chatrify,
in connection with a merger, amalgamation or sale of all or a substantial part of the business of Chatrify, or
for financing, securitization or other similar purposes, which assignments and/or transfers shall operate novation and discharge Chatrify hereunder. A change of control of Customer shall be deemed to be an assignment and transfer hereunder and shall be governed by the requirements of this provision.
The terms and conditions along with privacy policies with all references, constitutes the sole and entire agreement of the parties to this agreement with respect to the subject matter contained herein, and supersedes all prior terms and conditions which were agreed by the Customer.