Reports are a backbone of any business. It gives you a power of decision making.
Chatrify provides you thorough reports on all the activities happening on your chat so that you get a crystal clear picture of your performance.
To use Reports on Chatrify,
- Go to Chatrify dashboard.
- Click on Reports.
You will find various types of reports based on your agents’ chat performances. Select whichever reports fulfill your company’s goals.
Summary will provide you the quick snapshot of:
- Total chats
- Queued visitors
- Overall rating
This summary is useful for basic understanding of your performance. You can select the summary period for any duration like 1 week, 15 days or more.
2. Total chats:
You can see how many chats occur each day to decide which are the busiest days & which are not. It also helps in Human Resource planning.
Again, you can decide the duration depending on your need.
3. Chat Availability:
More the duration of chat availability, better is the customer satisfaction index. It gives a better view when compared with each day to decide on assigning number of agents on peak and non-peak days.
4. Queued Visitors:
This report tells you each day
- How many customers were queued
- How many entered the chat and
- How many left the chat,
thereby helping you to allocate the agents according to the daily traffic of customers.
5. Queued Waiting Time:
This report informs you how much time a customer has to spend waiting in queue. Analyzing it will significantly reduce the queue time and improve your service.