Analyzing agents’ day to day activity is as important as solving customers queries.
Having documented chat history stored in your database gives you an added advantage to study the
- Agents performance: Present as well as past.
- Customers’ problems
- Duration to solve the problems
- Major issues
- Peak hours & free hours
For all these reasons, Chat History plays a vital role.
Chatrify stores all your chat records for your consideration.
To use Chat History on Chatrify,
- Go to Chatrify dashboard.
- Click on Chat History.
- Select the Group whose history you want to see.