How to use chat history

Analyzing agents’ day to day activity is as important as solving customers queries.

Having documented chat history stored in your database gives you an added advantage to study the

  • Agents performance: Present as well as past.
  • Customers’ problems
  • Duration to solve the problems
  • Major issues
  • Peak hours & free hours

For all these reasons, Chat History plays a vital role.

Chatrify stores all your chat records for your consideration.

To use Chat History on Chatrify,

  1. Go to Chatrify dashboard.
  2. Click on Chat History.
  3. Select the Group whose history you want to see.

chat history