Not every problem is solvable by typing a message.
That’s why we’ve enabled the file sharing between you and your customers to ease the problem solving process.
You can share the company credentials, contact details, screen-shots and can expect the same to be shared from your customers.
Maximum Size Limit of the file: 10 mb
To utilize this option,
- Go to Settings tab.
- Click on Advanced Setup.
- Select the subtab File Sharing.
- Click on to whom the file sharing is allowed: i. Agents ii. Visitors or Both.
- Save the changes.