Configuring Drupal Live Chat Plugin
To add a Chatrify chat widget to your website built using Drupal CMS as to engage your online visitors in real time. Download the plugin and follow the below instruction.
1. Upload `chatrify` directory to `/sites/all/modules/`.
2. Open your Drupal website.
3. Go to “Administration > Modules” and activate `Chatrify` module (under `Other` category).
4. Go to “Administration > > Chatrify” and follow the instructions.
For further information, please visit our website:
Things you need to do first, before getting started to assist your site visitors.
- Customize The Chat Widget & Forms (Pre Chat, Post-Chat & Offline Form): as per the Look and Feel which will suite your website Design. Kindly review this link for more details: https://www.chatrify.com/support/kb-category/chat-window-customization/
- Adding The Agents & Groups: into your account so as to assist your site visitors with different accounts at different time intervals. Kindly review this link for more details : https://www.chatrify.com/support/kb-category/agents-guide/
- Set Up Auto Invite Triggers: which will Invite your visitors to chat when they are on your website, encouraging them to engage with you. You can set auto invites based on a variety of criteria such as Time, Visited Pages, Referrer, Geo-location, Nature of the visitor (first time or returning visitor), and Referral search engine keyword by setting up the criteria in the installation code. Kindly review this link for more details: https://www.chatrify.com/
- Set Up Email Chat Transcript: Kindly assign your email address, so as to receive the chat transcript of every chat that is being initiated under the this link : https://app.chatrify.com/#!/settings/chat-transcript
- Add Canned Responses: Canned responses are the pre-typed messages or tags that are used regularly during chats. So, you don’t have to type it every time.Just understand the situation and send these canned responses as and when needed to save the time in typing and utilize it for client service. Kindly review this link for more details : https://www.chatrify.com/
- Last But Not Least. All you need to do is start chatting with customers with the help of our Windows Desktop App, Mobile app (iOS & Andriod) Or Browser App. Kindly review this link for more details: https://www.chatrify.com/downloads/