We have provided many advanced features to chat tab, to make your interaction hassle free with the customers.
Let’s go through them step by step:
When you visit the Chat widget, on the left, you will find the name of all the visitors which are chatting at the moment.
Click on the the same & you can start the chat.
When you enter the chat with customer, you can get all the Visitor Information through our efficient window:
On the top of the screen, there will be a name of the customer you are chatting with.
If a visitor has logged in from facebook or google+, you can see his/her image.
It displays the group or a department the customer is interested in. eg. Sales, Warranty, etc.
Nature of visit:
It informs you whether a visitor is new or has returned to your site.
You can know on which page the visitor is browsing currently. It helps you decide which product or service to offer.
Visitor’s device details & location:
You can also know which device, browser & operating system the visitor is using & his location.
Visits & Chats info:
You can know how many times a visitor has visited the site and no. of times he/she has chatted with you earlier.
It’s important to add notes of important details about your customer such as purchasing history, frustration points, etc. This helps you remembering the customers & you can improve upon your service to satisfy them. Also, it helps other agents to quickly improvise their chatting methods.
Don’t waste time in typing the same message again & again. Create tags for recurring situations and save valuable time.
Visitor path informs you:
Source of the visitor: From where the visitor has come up to your site, It can be direct, through search engine or referral websites.
Pages Visited: Know which pages of your site visitor has browsed. Also, know the pattern of their visit, URL and page titles.
Time on site: You can get informed on how much time visitor has spent on each page.
Documenting the chats has huge advantages. While chatting, you can go through the history & get details of previous conversations.