Bigcommerce Live Chat Plugin – Free Live Chat Software – Chatrify

Bigcommerce Live Chat Plugin will let you chat with your online visitors and actively convert them into customers.

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Setting up Bigcommerce Live Chat Plugin

To set up live chat on your Big commerce store, you need to follow these steps:

  • Login to your store control panel.
  • Click on Settings and proceed to the Live Chat section of the Advanced Settings.

 

Bigcommerce Live Chat Plugin

 

  • Check the Other Third Party Live Chat Service box and click on the Save button.

 

Bigcommerce Live Chat Plugin

 

  •  Open the Other Third Party Live Chat Service tab.

 

Bigcommerce Live Chat Plugin

  •  Next, you will need your Chatrify code. Log in to Chatrify Dashboard, go to the Code section and copy the code.

 

Bigcommerce Live Chat Plugin

 

  •  Paste your Chatrify code from the clipboard in the Live Chat Code box.

 

Bigcommerce Live Chat Plugin

 

  •  Choose the location of the live chat to show up At the top of the page.

 

Bigcommerce Live Chat Plugin

  • Click on the Save button to finalize.

Bigcommerce Live Chat Plugin

 

Congratulations! Your store has now now a live chat option for your visitors to use.

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Adding live chat to your mobile page

If you have a mobile version of your website and you want to display live chat on it, you will need to add it separately. To do that, go through the following steps:

 

  • Log in to your Bigcommerce account and go to the Design section.

 

Bigcommerce Live Chat Plugin

 

  • In the Mobile tab, click on the Download Template Files button.

Bigcommerce Live Chat Plugin

 

  • Edit the default.html file from the template in a text editor and add your Chatrify Code before the </body> tag.

 

 

Once the upload is complete, your mobile websites will also be able to contact you via Chatrify.

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What’s Next

Things you need to do first, before getting started to assist your site visitors. 

  • Set Up Auto Invite Triggers: which will Invite your visitors to chat when they are on your website, encouraging them to engage with you. You can set auto invites based on a variety of criteria such as Time, Visited Pages, Referrer, Geo-location, Nature of the visitor (first time or returning visitor), and Referral search engine keyword by setting up the criteria in the installation code. Kindly review this link for more details: https://www.chatrify.com/support/kb-category/autoinvite-2/
  • Add Canned Responses: Canned responses are the pre-typed messages or tags that are used regularly during chats. So, you don’t have to type it every time.Just understand the situation and send these canned responses as and when needed to save the time in typing and utilize it for client service. Kindly review this link for more details : https://www.chatrify.com/support/kb/canned-responses-tags/